Effective Date: 2024.9.20

At BangBangCraft, we are committed to delivering your handmade cultural treasures with care. Please read our shipping policy below for more details on our shipping process.

1. Shipping Locations

We proudly offer international shipping to the following countries:

• USA
• UK
• Canada
• Spain
• Germany
• Italy
• France
• Australia
• Indonesia
• Malaysia
• The Philippines
• Singapore

If your country is not listed above, please contact us to inquire about shipping availability.

2. Shipping Carriers

• For UK orders, we use Royal Mail for initial handling.
• For international orders, we partner with reliable local logistics services in your country, such as DHL or USPS in the USA, to ensure smooth delivery to your location.

3. Shipping Times

As all our products are handmade, we require 2-3 days to craft your items. After the production phase, we dispatch your order within the next business day.

• Estimated Delivery Time:
  • UK: 5-7 business days
  • International: Approximately 14 business days, depending on the destination country’s customs and logistics. We do our best to select the fastest routes, but delivery times may vary.

4. Shipping Rates

• UK: £3.95 per order
• International: £6.95 per order
• Free Shipping: We offer free shipping on orders over £60, regardless of the destination.

5. Order Tracking

For most locations, we provide tracking information so you can monitor your package. This is dependent on whether the local logistics provider in your country offers tracking services.

6. Customs Fees and Import Duties

We cover all customs fees, import duties, and taxes for your shipment, so you don’t have to worry about any unexpected charges.

7. Lost or Damaged Packages

In the rare event that your order is lost or damaged during transit, please contact us immediately at bangbangcraft21@gmail.com. We will work with the shipping carrier to investigate the issue and offer a suitable resolution, which may include a replacement or refund, depending on the situation.

For best practices, larger companies like Amazon, Apple, and Etsy typically offer the following policies for lost or damaged packages:

• Replacement: If the package is confirmed lost or damaged, a new item is shipped at no extra cost.
• Refund: If a replacement is not possible, a full refund is provided.
• Insurance: Packages may be insured, and if they are, customers may need to file a claim to receive compensation.

We will follow similar guidelines to ensure customer satisfaction.

8. Return Shipping

We accept returns on eligible items. However, customers are responsible for covering the return shipping costs unless the return is due to an error on our part (e.g., wrong item sent or damaged product). Please refer to our Return Policy for more information on how to initiate a return.