Return and Refund

Effective Date: 2024.9.20

At BangBangCraft, we take pride in the quality of our handmade products and strive to ensure your satisfaction. If you’re not completely satisfied with your purchase, please review our return and refund policy below.

 

1. Return Eligibility

  • Items must be unused and in their original packaging to be eligible for a return. For example, if the product includes cable ties for secure packaging, they must remain intact.
  • Personalized or custom-made products are non-returnable and non-refundable.

 

2. Return Window

  • You have 14 days from the date your order is confirmed as delivered to request a return.

 

3. Return Process

  • To initiate a return, please contact us at bangbangcraft21@gmail.com within the 14-day window and provide details of your request. We will respond with instructions for your return.

 

4. Refunds

  • Once we receive your returned item and confirm its condition, we will process a full refund for the product (excluding shipping fees) within the next business day.

 

5. Return Shipping Costs

  • If the return is due to a fault with the product, we will cover the return shipping costs.
  • If you are returning the product for any other reason, the return shipping costs will be your responsibility.

 

6. Damaged or Defective Products

  • In the rare event that your product arrives damaged or defective, please contact us immediately. We will work with you to resolve the issue, which may include a replacement or a refund.

 

7. Exchanges